Managed Services Networking & Security Enterprise Services Architect
Job Description
Location: Remote (U.S.)
Who You Are
You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.
About The Role
The Managed Services Enterprise Architect bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills.
Must be based in the United States. Travel up to 30% may be required.
Other responsibilities include:
- Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps.
- Author operational runbooks and automation to run the service repeatably.
- Government or enterprise security experience is advantageous.
- Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking.
- Experience with NSX, cloud security, and secure configuration management.
- Proficiency in cyber-attack response, threat detection, and risk-based controls.
- Leadership and mentoring abilities.
- Strong customer-facing and stakeholder management skills.
- Ability to work in a fast-paced, multi-client environment.
- Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling.
- Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls.
- Create network diagrams, flowcharts, and documentation for all security products and procedures.
- Collaborate with network systems teams to remediate infected systems and support secure network operations.
- Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance.
- Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting.
- Develop training modules and materials for new and existing security personnel.
- Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance.
- Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts.
- Manage and monitor customer security devices remotely.
- Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators.
- Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting.
- Apply cyber-attack defense techniques and threat detection to protect enterprise environments.
Desired skills and experience:
- 10 to 15 years in network and security managed-services operations
- Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management.
- Proven experience operating networking environments supporting production, mission-critical workloads.
- Strong understanding of AWS, Azure, & GCP networking and connectivity models.
- Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership.
- Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus.
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field preferred.
- Experience within a Managed Services Provider (MSP) environment.
- General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training).
- Deep familiarity with Palo Alto firewall environments
- Certifications in one of the following: CISSP, CEH, GIAC, CISA, CCNP, CCIE, CCNA, SANS, ITIL, PMP preferred.
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