Manager I, Documentation
WFA Digital Insight
The Documentation Manager role at Datadog stands out for its focus on delivering high-quality technical documentation to support the company's product offerings. As a leader of a growing documentation team, this position requires a unique blend of technical expertise and management skills. The successful candidate will have a strong background in researching and developing technical documentation, as well as experience managing a team of writers. With the opportunity to work remotely and collaborate with cross-functional teams, this role is ideal for a seasoned technical writer looking to take on a new challenge. Candidates should be prepared to demonstrate their ability to create engaging and informative content, as well as their experience with modern infrastructure and documentation tools.
Job Description
The Documentation team creates engaging and informative technical content, particularly our public product documentation: Datadog Docs. This is an opportunity for a Documentation Manager to help us deliver high quality technical documentation and lead one of our growing documentation teams. Our team is hands-on with the technologies that Datadog monitors, and collaborates with technical and product teams to create technical documentation for our APIs, SDKs, developer and security tools, and community developed integrations — thousands of pages of content! This role is remote in North America.
What You’ll Do:
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Manage 3-5 technical writer direct reports, overseeing their day-to-day, helping them make and manage effective content project plans, formally supporting their growth and development, and fostering an environment that encourages positive engagement and performance.
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Partner with our Product and Engineering teams to create and maintain public documentation for users, developers, and SREs, helping them succeed with Datadog products, features, SDKs, APIs, and developer tools.
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Experiment with the product, dig into source code, and interview subject matter experts to research technical details for documentation.
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Collaborate with our contributor community and greater Documentation team to develop and improve documentation standards and processes.
Who You Are:
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You have 5-10 years experience researching and developing documentation for technical topics, like databases, APIs, cloud infrastructure, and performance and security monitoring.
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You have 2-5 years experience managing a small team of technical writers, coaching their performance, guiding their career journey, and breaking down complex projects into achievable plans.
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You have publicly available technical writing samples.
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You are comfortable reading at least two programming languages (e.g. Ruby, Python, Go, bash).
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You have written or managed documentation as code, and are familiar with modern infrastructure such as IaaS cloud services and containers, as well as Git/GitHub and CI/CD tooling.
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You enjoy partnering with product managers, developers, and other SMEs to create robust technical documentation for developers and other types of users.
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
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New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
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Continuous professional development, product training, and career pathing
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Intradepartmental mentor and buddy program for in-house networking
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An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
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Access to Inclusion Talks, our Internal panel discussions
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Free, global mental health benefits for employees and dependents age 6+
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Competitive global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Remote
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
How to Stand Out
- Tip: Make sure to include samples of your technical writing work, such as documentation or blog posts, to demonstrate your expertise and experience.
- Use your cover letter to explain how your skills and experience align with the requirements of the role and the company's products and services.
- Be prepared to discuss your experience with modern infrastructure, such as IaaS cloud services and containers, as well as Git/GitHub and CI/CD tooling.
- Tip: Research the company's products and services, as well as the industry trends and developments in technical documentation, to demonstrate your knowledge and interest in the role.
- Be prepared to discuss your experience managing a team of technical writers and your approach to coaching and guiding their performance and career development.
- Show enthusiasm and passion for technical writing and documentation, and highlight your ability to create engaging and informative content.
- Be prepared to provide specific examples of your experience with technical documentation best practices and your ability to apply them in a fast-paced environment.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.