Program Manager, Risk Ops Enablement
WFA Digital Insight
For those with a passion for operational excellence and strategic initiatives, this Program Manager role within Stripe's Risk Operations Enablement team offers a unique chance to drive significant change. The role requires a deep understanding of risk operations and the ability to manage complex, high-priority projects. Candidates should be adept at navigating ambiguous problem spaces and collaborating with multiple stakeholders. It's a role that demands strong program management skills, a knack for data analysis, and the capacity to turn incomplete inputs into solid action plans.
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting our systems and delivering an exceptional user experience for legitimate users.
What you'll do
You'll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high-priority problem spaces that change the trajectory of Risk Operations. You'll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org.
Responsibilities
- Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives
- Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects
- Design and launch programs that lead to step-change improvements in our operational processes and business outcomes
- Serve as the Risk Operations expert and partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies and ensure operational readiness
- Embody our Operating Principles and foster our values and culture
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years of experience in risk program management, strategy, management consulting, business operations, or operations program management
- The ability to dig deep into the data and think from first principles while delivering the best results
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
- Strong program management skills with experience managing end-to-end execution of projects and programs that have transformed your company's operations
- Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact
- Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them
Preferred qualifications
- 2+ years in consulting
- Experience with SQL or willingness to learn
- MBA or other graduate degree
- Prior experience partnering with Product, Eng, and Operations teams preferred
How to Stand Out
- To stand out in this role, highlight your experience with risk program management and strategic initiatives, and be prepared to provide specific examples of times when you've driven significant change within an organization.
- Make sure you have a strong understanding of data analysis, including experience with tools like Excel, and be prepared to discuss how you've used data to inform program decisions.
- Be prepared to talk about your experience managing multiple stakeholders and driving creative solutions towards a shared goal.
- Emphasize your ability to work effectively in a remote environment, including your experience with collaboration tools and your ability to communicate effectively with team members.
- Don't be afraid to ask questions during the interview process, including questions about the team's dynamics and the company culture.
- Tailor your resume and cover letter to the specific requirements of the role, and be sure to highlight your relevant experience and skills.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.