Project Manager, Onsite Data Collection
WFA Digital Insight
Telus Digital’s Project Manager, Onsite Data Collection sits at the crossroads of field operations and client strategy, making it a uniquely hands‑on leadership role. Unlike generic project‑management listings, this position demands translating high‑level program goals into day‑to‑day field plans while juggling real‑time logistics, talent sourcing, and client expectations. The role reports to a Program Manager, giving the incumbent direct influence over how data‑gathering initiatives are executed across multiple geographies. Candidates will need to be comfortable with ambiguous scopes, rapid iteration, and the occasional on‑site travel to ensure data collection sites meet safety and quality standards. Success hinges on clear communication, risk‑forward thinking, and the ability to keep dispersed teams—both in‑house coordinators and crowd‑sourced collectors—aligned to the same deliverables.
Job Description
WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY This role can operate remotely in the United States with required travel to client sites and data collection locations. THE OPPORTUNITY We are seeking a Project Manager to lead day-to-day execution of onsite and field data collection projects, ensuring delivery against client expectations, timelines, and budget. This is a client-facing, data-driven, and solution-focused role for someone with strong critical thinking, technical curiosity, and comfort operating in dynamic, sometimes ambiguous environments — including client programs where goals and workflows are still being defined. The Project Manager, who reports into the Program Manager, owns turning program strategy into actionable day-to-day plans and delivering them on the ground, escalating program-level risks and decisions upward as needed. RESPONSIBILITIES PROJECT EXECUTION & DELIVERY - Own project execution and delivery milestones for one or more onsite/field data collection projects.
- Translate program strategy set by the Program Manager into actionable, day-to-day project plans.
- Own the project-level lifecycle — planning, execution, monitoring, and delivery — against client expectations, timelines, and budget.
- Identify and resolve risks related to staffing and logistics, escalating program-level risks or decisions to the Program Manager.
- Translate abstract or evolving client needs into concrete, actionable workflows on the ground.
- Lead client calls and Weekly Status Reports (WSRs), including data analysis, performance insights, and stakeholder updates.
- Communicate progress, risks, and incorporate client feedback in real time.
- Support day-to-day client relationship health, flagging satisfaction, risk, or growth signals up to the Program Manager.
- Manage landlord contracting and payment coordination for onsite facilities.
- Create and maintain clear documentation — project plans, process maps, SOPs, and meeting notes. TEAM LEADERSHIP & COORDINATION - Lead Project Coordinators and Schedulers, delegating tasks and ensuring alignment to project goals.
- Partner with Sourcing/Talent Acquisition to secure appropriate talent across staffing models, including full-time, part-time, and crowd-based collectors.
- Drive consistency and performance across distributed project teams, including crowd-based contributors where applicable.
- Provide real-time feedback based on client needs, and escalate quality or equipment issues promptly.
- Ensure site readiness, safety, and compliance standards are met at all data collection locations.
- 3+ years of project management experience in onsite/field operations, data collection, or a technical/global services environment. Experience managing crowd-based or community operations preferred.
- Proficiency with Google Workspace and Microsoft Office; working knowledge of data dashboards preferred.
- Agile/Scrum and/or PMP certification a strong plus.
- Strong operational leadership in complex, fast-scaling environments.
- Effective client communication and expectation management.
- Balances execution with financial and timeline constraints.
- Comfortable navigating ambiguity and providing structure day-to-day.
- Strong critical thinking, analytical skills, and autonomy.
- Recommends best practices, tools, and process improvements to enhance delivery.
How to Stand Out
- Highlight any previous field‑data or onsite project experience in your resume; concrete examples of logistics coordination stand out.
- Mention the collaboration tools you master (Slack, Teams, Asana, etc.) early in your application to show remote‑work readiness.
- Prepare a short case study that demonstrates how you turned vague client goals into a detailed execution plan.
- During interviews, be ready to discuss how you manage risk and escalation when unexpected site issues arise.
- Emphasize flexibility and willingness to travel; cite any past travel‑intensive roles.
- If you have experience with crowd‑sourced talent pools, showcase it as a differentiator.
- Research Telus Digital’s recent product launches and reference them to illustrate genuine interest in the company’s mission.
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