Revenue Operations Manager

About Intus Care: IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system. About the Role We’re hiring a Revenue Operations Manager to be the connective tissue of our Commercial teams. This role owns the systems, data, processes, and tooling that let our Commercial team run with speed and discipline — from CRM hygiene to pipeline reporting to the deal workflows that move opportunities forward. You’ll work directly with sales, account management, marketing, and finance to keep our revenue engine clean, measurable, and predictable. This is a hands-on Manager role: you’ll be doing the work and setting the bar for how RevOps runs at IntusCare. Key Responsibilities Commercial tech stack and CRM ownership - Own the day-to-day administration of HubSpot and our internal Airtable CRM, including object configuration, field management, workflows, permissions, and integrations.

• Maintain data quality across both systems — deduping records, enforcing required fields, and building automations that keep account, contact, and opportunity data clean as the team grows.
• Manage the integration points between HubSpot, Airtable, Gong, and other GTM tools so that reps see a single source of truth.
• Own the vendor relationships for our commercial tech stack— renewals, contract terms, integration roadmap, support escalations, and the day-to-day partnership with each vendor.
• Evaluate and recommend new tools as our GTM motion evolves, and own the rollout, training, and adoption when we add or change anything in the stack.

• Partner with Commercial leadership on forecast tracking and pipeline coverage analysis; surface risks and opportunities before they show up in the numbers.
• Build a more dependable attribution model across sales and marketing so the team can clearly see which channels and tactics are driving pipeline, where conversion is breaking down, and where we have the biggest room to improve.
• Partner closely with Finance to align pipeline, forecast, and bookings reporting with how revenue is recognized and tracked, so commercial and finance leadership are working from the same numbers.

• Continuously refine a repeatable sales motion aligned to the buyer’s journey, so deals move predictably from first touch to closed-won.
• Own clean, well-defined handoffs across the full revenue lifecycle: marketing to sales, sales to implementation.
• Optimize operational processes for deal activities — pricing approvals, contract routing, and order form generation — in close coordination with Finance, so pricing, discounting, and contract terms move quickly without breaking how deals are booked and recognized.

• Run the feedback loop the other direction: surface what’s working and what’s missing so Marketing can prioritize the right enablement work next.
• Use Gong to surface conversation insights for sales leadership and partner with managers on coaching opportunities grounded in real call data.

• Translate questions from leadership into clean, repeatable reporting that the team can self-serve over time. AI-enabled analysis and workflow administration - Use Claude and similar AI tools as a core part of your daily toolkit — analyzing data across HubSpot, Airtable, and Gong; drafting documentation; building and maintaining automations; and accelerating ad-hoc analyses for leadership.
• Identify opportunities to push more of our RevOps workflows into AI-assisted or AI-administered processes, and build the guardrails that make those workflows reliable.

• Hands-on HubSpot experience, including workflows, custom properties, reporting, and integrations. HubSpot certification is a plus.
• Comfort working in flexible, non-traditional CRM environments — experience with Airtable (or similar tools like Notion databases, Smartsheet, or custom-built systems) is a strong plus.
• Strong analytical fundamentals: advanced Excel, comfort with pivot tables and lookups, and the judgment to know when a quick analysis is enough vs. when something needs a more rigorous approach.
• Familiarity with Gong or another conversation intelligence platform.
• Real comfort using Claude or similar AI tools to analyze data across systems, draft and refine workflows, and accelerate everyday analytical work.
• Excellent written communication and documentation habits — you make processes legible to people who weren’t in the room when they were built.
• A bias toward cleaning things up: you notice when a field is mislabeled, a workflow is broken, or a report is telling a misleading story, and you fix it.
• SQL proficiency and experience with a BI tool (Sigma, Looker, Tableau, Mode, etc.).

• Exposure to revenue forecasting methodologies (e.g., weighted pipeline, commit/best case, top-down vs. bottom-up reconciliation).
• Experience standing up or scaling RevOps function at an early-stage company.

Compensation

Location

• Highlight concrete GTM projects where you built end‑to‑end revenue funnels in a SaaS or health‑tech setting; include metrics (e.g., % increase in qualified pipeline, CAC reduction) and attach a one‑page “Revenue Ops Playbook” showing your framework, data models, and hand‑off processes.
• Build a live HubSpot sandbox demo (or a short screen‑recorded walkthrough) that showcases how you’d design a deal pipeline, automate lead scoring, and generate revenue‑forecast reports for a PACE program; embed the link in your résumé or portfolio to let interviewers see your hands‑on expertise instantly.
• Prepare a short case study on adjusting revenue for risk‑adjusted payments using Adjust (or a comparable attribution tool); explain the data extraction, transformation in Excel (pivot tables, Power Query), and how you’d surface insights to the Commercial Ops team to improve compliance and reimbursement.
• During the interview, ask detailed questions about IntusCare’s current data architecture (e.g., HubSpot‑to‑Snowflake sync, Excel‑based dashboards) and propose a 30‑day “ops audit” plan that maps existing gaps, prioritizes automation, and outlines ROI‑focused quick wins—showing you can hit the ground running.
• When negotiating salary, reference the specialized nature of revenue ops in the PACE healthcare market (high compliance risk, complex payer mix) and benchmark against senior Revenue Ops managers in health‑tech (typically $120‑$150 k base + equity); request a performance‑linked bonus tied to measurable revenue‑forecast accuracy improvements you’ll deliver.