Senior Director of Managed Services, Infrastructure

Who You Are

We are seeking a Senior Director of Enterprise Infrastructure to lead strategy, architecture, and delivery across enterprise storage, virtualization, hyperconverged infrastructure (HCI), disaster recovery (DR), and hybrid compute platforms. This role will drive innovation and operational excellence across both on-premises and consumption-based infrastructure solutions, including HPE GreenLake and Dell APEX. 

About The Role  

This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment. 

This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models.  Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives.  Excellent customer service skills are a must.  The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.  

Key Responsibilities 

Strategic Leadership & Vision 

• Define and lead the enterprise infrastructure strategy and managed services delivery across storage, virtualization, HCI, compute, and disaster recovery. 

• Establish multi-year roadmaps aligned to hybrid cloud adoption, consumption-based infrastructure (GreenLake, APEX), and digital transformation initiatives. 

• Act as a trusted advisor to executive stakeholders (CIO, CTO) on infrastructure modernization and risk mitigation. 

Architecture & Engineering Oversight 

• Oversee architecture and standardization of platforms including:  

• Enterprise storage (SAN, NAS, software-defined storage) 

• Virtualization (VMware, Nutanix, Hyper-V) 

• Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex) 

• On-prem and hybrid compute environments 

• Govern platform lifecycle management, including upgrades, patching, and technology refresh strategies. 

Hybrid & Consumption-Based Infrastructure 

• Lead adoption and optimization of HPE GreenLake and Dell APEX platforms for on-demand infrastructure consumption. 

• Drive hybrid compute models integrating on-prem infrastructure with Azure, AWS, and GCP. 

• Develop financial models focused on cost optimization, utilization, and OpEx-based infrastructure consumption. 

Disaster Recovery, Replication & Resiliency 

• Own DR strategy, including replication architectures, failover design, and testing frameworks. 

• Ensure business continuity through standardized RTO/RPO targets and regular validation exercises. 

• Integrate DR planning into enterprise-wide risk and compliance strategies. 

Service Delivery & Operational Excellence 

• Partner with Managed Services leadership to enhance delivery quality, scalability, and automation. 

• Establish KPIs, SLAs, and operational metrics across infrastructure services. 

• Drive continuous improvement in incident response, problem management, and capacity planning. 

Client Engagement & Growth 

• Lead strategic client engagements, including assessments, roadmap development, and executive briefings. 

• Support pre-sales efforts with solutioning, proposals, and executive-level presentations. 

• Identify opportunities to expand managed services footprint and drive revenue growth. 

Leadership & Team Development 

• Build, mentor, and lead high-performing teams of architects and engineers. 

• Establish centers of excellence for key technologies (storage, virtualization, HCI, DR). 

• Promote a culture of innovation, accountability, and continuous learning.  

Required Qualifications 

• Deep expertise in enterprise infrastructure technologies including VMware, Nutanix, VxRail, Dell PowerFlex, and enterprise storage platforms.  

• Proven experience leading large-scale infrastructure environments across hybrid and multi-cloud ecosystems.  

• Strong background in disaster recovery, replication technologies, and business continuity planning.