Senior Specific Claims Auditor

Help us insure it Tokio Marine HCC is a global industry-leading specialty insurance group, backed by the strength and stability of the Tokio Marine Group. Offering over 100 classes of specialty insurance, we empower clients to pursue opportunities confidently through our “Mind Over Risk” philosophy. More than an insurance company, we are an organization built on innovation, unity, and trust. At our core, we are Always Advancing, driven by innovation and an entrepreneurial spirit that keeps us moving forward. Our people are Experts in Tomorrow, using curiosity and smart working to anticipate what’s next. With a culture rooted in Reaching Out, we foster genuine collaboration and support, ensuring every individual has the opportunity to succeed and make a difference. Role Overview Under supervision, investigates claims liability and determine the extent of liability on a submitted claim for a specific individual. Accurately processes the claim according to the policies or contracts that exist, within the departmental time frames and standards, and establishes reserves for claim liability. Key Responsibilities Review and interpret employer plans of health coverage and excess insurance policy to individual claims. Audit submitted claim documents for sufficient data, verifying that benefits were paid correctly and in accordance with appropriate plans and policies, and determine liability Communicate in writing and verbally with third-party administrator (TPA)/client, as needed, to resolve claim processing issues. Set claims reserves and adjusts as needed. Keep the reserves current. Authorize checks for amount of liability and communicate to TPA/client reasons for any amounts not covered by excess policy. Refer large-dollar claims and trigger diagnosis to preliminary claims and case management departments. What You Bring 4 Year / Bachelors Degree Business Administration, a related field, or the equivalent education and/or experience Strong medical knowledge including International Classification of Diseases (ICD), Current Procedural Terminology (CPT), medical terminology, COBRA, and HIPPA Ability to read and interpret documents such as Plan of Benefits, claim reports, and procedural manuals Possess and have ability to apply knowledge of principles, practices, and procedures Solid written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy Advanced organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously Knowledgeable of industry changes, legal updates, and technical developments related to applicable area of the Company’s business to proactively respond to changing business environment Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word) Additional Working Conditions and Physical Demands Overtime hours may be required to fulfill job responsibilities May be required to remain stationary for extended periods of time May be required to move up to 10 pounds Must be able to operate a computer and other devices Close vision and ability to adjust focus, such as required to read a computer screen What We Offer Competitive salary and comprehensive benefit package Strong learning culture with ongoing development opportunities Opportunities for growth and career advancement Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment Basic life and disability insurance 401(k) plan with 6% company match 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off Paid parental leave Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription Student loan matching program Employee discount program An opportunity to do meaningful work and love what you do The pay range for this position is $40,300-$88,800, which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

• Highlight your expertise with claims adjustment software (e.g., Xactimate, Guidewire) in your résumé and be ready to demonstrate a 5‑minute live walk‑through of a complex claim file during the interview, showing how you capture data, assess liability, and document decisions.
• Build an Excel “audit dashboard” that showcases key metrics you’ve tracked in past roles (e.g., claim cycle time, reserve accuracy, loss ratio). Include pivot tables, conditional formatting, and VBA macros—attach the file to your application or share a read‑only link so interviewers can see your analytical rigor.
• Tailor your cover letter to TMHCC’s “Mind Over Risk” philosophy by describing a specific instance where you identified a hidden risk in a specialty line (e.g., cyber‑ liability, marine cargo) and instituted a process change that reduced exposure by ≥ 15 %. Quantifiable results resonate with TMHCC’s innovation focus.
• Prepare concise case‑study stories that align with TMHCC’s core values—Innovation, Unity, Trust. For each story, use the STAR format and emphasize remote collaboration tools (Teams, Slack, shared SharePoint workbooks) you used to coordinate with underwriters, actuaries, and global teams.
• Research TMHCC’s compensation bands for senior auditors (typically $85K–$105K base + performance bonus). When the offer comes, reference your proven audit‑accuracy improvements (e.g., 98 % audit hit‑rate) and the Excel dashboard you’ll implement to justify a salary at the top of the range, plus a remote‑work stipend for home‑office upgrades.