Is the "Senior Technical Account Manager" position at Affirm fully remote?

Yes, this is a remote position, open to candidates in Canada.

What is the salary for the Senior Technical Account Manager role at Affirm?

The listed salary for this position is $133,000 – $183,000 USD, as posted by the employer.

How do I apply for the Senior Technical Account Manager position at Affirm?

You can view full details and apply for this position on WFA Digital at https://wfadigital.com/jobs/senior-technical-account-manager-affirm-3024.

Senior Technical Account Manager

Affirm·Remote(Remote Canada)·$133,000 – $183,000 USD

Customer Success

WFA Digital Insight

For those with a passion for technical problem-solving and a knack for building strong relationships, the Senior Technical Account Manager role at Affirm presents a compelling opportunity. As part of the Engineering Team, you'll work closely with various departments to ensure the technical success of Affirm's largest merchants. With a focus on implementing products into merchants' existing architecture and driving new feature adoption, this role demands a unique blend of technical expertise and interpersonal skills. Before applying, candidates should be prepared to demonstrate their ability to lead important client relationships, provide technical guidance, and communicate complex concepts with confidence.

Job Description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.

What You’ll Do

Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners
Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots
Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
Provide early feedback to engineering and product teams while iterating on new products
Identify areas to improve operational efficiencies and onboard our merchants more quickly

What We Look For

5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
Comfortable reading code in at least two programming languages
Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
Confidence and fluency when discussing technical concepts with developers
Validated ability to lead important client relationships
Strong project management skills, capable of influencing internal and external partners to stay on schedule
Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience
Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
Familiarity with the payments ecosystem
Familiarity with web/mobile application architecture
Comfortable writing code in at least one language

Pay Grade - L
Equity Grade - 4

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $133,000 - $183,000

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

How to Stand Out

Prepare to discuss specific examples of technical problems you've solved and how you've built and maintained strong relationships with technical counterparts.
Showcase your ability to communicate complex technical concepts clearly and confidently, both in writing and verbally.
Be ready to demonstrate your understanding of web and mobile application architecture, as well as your experience with integrating payment solutions.
Highlight any experience you have with cloud-based technologies, agile development methodologies, and DevOps practices.
Emphasize your project management skills, including your ability to manage multiple projects, influence internal and external partners, and ensure timely project completion.
Research Affirm's products and technology to understand how they meet merchant needs and be prepared to discuss your ideas on how to improve or expand these offerings.
Practice discussing your experience with coding in at least one programming language and your ability to write clean, efficient code.

This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.