Shop Your Way - Business Analyst

Do you consider yourself an innovator, a builder, a game-changer? Do you have what it takes to transform the payments, loyalty, and commerce space? Do you want to help develop and scale truly “never been done before” services and technologies? If yes, then we want to hear from you at Shop Your Way SYW Overview Shop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination. When bundled together as part of our Pay Your Way (“PYW”) service, we have a truly differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module makes it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. Today, we’re providing this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) – two of the “Andreessen Horowitz Top 50 Marketplaces” – and other national brands. Now, we’re expanding our offering to include other new application services while also unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth. Key Highlights include: ● Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor ● Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio ● Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”) ● Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business ● A sizable (9 million active) yet hyper local member base of active shoppers ● A valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs ● A multi-tender, proprietary “wallet” with rewards, gift cards, and credit ● Platform can be white-labeled and quickly integrated into existing retail and loyalty systems https://business.syw.com/ Pay Your Way: Payments as a Service Pay Your Way (“PYW”) – a business unit, B2B(2C) product and platform inside SYW – is a new Credit-as-a-Service offering for Merchants, Digital Marketplaces, and more that want an embedded credit offering without the hassle of setting up a direct credit relationship with a bank or underwriter. We make it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. Our existing partnerships with clients such as Citibank, Raise.com, and others make the next generation of loyalty and credit a reality. Built on the latest technology, our roadmap has laid the foundation to enable innovation and growth for years to come. Role Summary: Business Analyst Pay Your Way (a business unit, B2B(2C) product and platform inside SYW) is looking for an experienced top-notch Business Analyst to grow with our digital team! As a Business Analyst you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive. An ideal candidate is someone who enjoys working in a fast paced, collaborative team. Someone that values the “team” and maximizes the opinions and expertise of their teammates to deliver quality.

Responsibilities

Collaborate with Product owners & user experience design team to gather requirements & document requirements in BDD format Work with product owners to get sign off on requirements Translate demo feedback from Product owners into requirements and track the scope changes Work with Dev & QA team to Groom user stories Work along with development & QA team to clarify questions pertaining requirements Review work of BA peersParticipate and contribute to Agile ceremonies Position

Qualifications

Bachelor’s or master’s degree in IT or Computer Science or master’s degree in business/MBA Experience in performing requirements analysis and documentation Knowledge and experience in Insurance domain (premium audit preferably) Knowledge and experience in Agile methodology Should be a strong communicator & good team player Nice to Have

Skills

Familiarity with SAFe methodology is a plus Reverse engineering or reengineering effort is required to a degree. Knowledge on SQL, PL/SQL, Visual Basic is a plus. But this is not a mandatory Communicate the strategies and trade-offs to the VP and CEO Work cross-functionally, align understanding in real-time with engineering, architecture, stakeholders, and other various teams throughout the software development lifecycle

• Highlight any hands‑on experience with FinTech payment or loyalty platforms (e.g., building APIs for rewards programs, integrating Mastercard APIs, or scaling transaction processing). Include a short case study in your résumé or a linked PDF that shows the problem, your analytical approach, the tech stack used, and measurable outcomes (e.g., % increase in transaction throughput or NPS lift).
• Build a mini‑dashboard using Tableau or Power BI that visualizes a key SYW metric such as “Reward Redemption Rate vs. Spend” across multiple merchant partners. Embed the interactive view in your portfolio and reference it in your cover letter to demonstrate you can turn raw data into actionable insights the team needs.
• In your application, explicitly map the “required tools/skills” from the posting (SQL, Python/R, Agile/Scrum, JIRA) to concrete projects: e.g., “Authored 150+ complex SQL queries for daily reconciliation of loyalty points; automated data pipelines in Python that cut reporting latency from 24 h to 2 h.”

• Prepare STAR stories that show you’ve “built” or “scaled” a previously unseen service: focus on the innovation angle (e.g., designing a prototype for a “pay‑later” loyalty feature, running A/B tests, and delivering a go‑to‑market roadmap). Interviewers will probe for your role in cross‑functional collaboration with product, engineering, and compliance teams.
• Research SYW’s recent partnerships (e.g., with major retailers or fintech startups) and come to the interview with a one‑page “growth hypothesis” for a new loyalty‑credit hybrid offering. Show you’ve done homework, can think strategically, and are ready to contribute ideas from day 1.
• When discussing compensation, reference the median total‑pay range for remote Business Analysts in high‑growth fintech (≈ $110k–$140k base + equity). Cite recent Glassdoor/Levels.fyi data and be ready to negotiate a performance‑linked bonus tied to KPI improvements you’ll help drive (e.g., +10 % redemption lift).