Shop Your Way - Partner Success Manager

Do you consider yourself an innovator, a builder, a game-changer? Do you have what it takes to transform the payments, loyalty, and commerce space? Do you want to help develop and scale truly “never been done before” services and technologies? If yes, then we want to hear from you at Shop Your Way SYW Overview Shop Your Way (“SYW”) is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination. When bundled together as part of our Pay Your Way (“PYW”) service, we have a truly differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module makes it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. Today, we’re providing this “loyalty-card as a service” to Raise (gift cards) and Way (mobility) – two of the “Andreessen Horowitz Top 50 Marketplaces” – and other national brands. Now, we’re expanding our offering to include other new application services while also unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth. Key Highlights include: ● Recent investment of +$30M of “growth capital” from Private Equity / Hedge Fund sponsor ● Long-term strategic partnership with Citibank powering a multi-billion dollar credit portfolio ● Compelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization (“loyalty-card as a service”) ● Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner business ● A sizable (9 million active) yet hyper local member base of active shoppers ● A valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFs ● A multi-tender, proprietary “wallet” with rewards, gift cards, and credit ● Platform can be white-labeled and quickly integrated into existing retail and loyalty systems https://business.syw.com/ Pay Your Way: Payments as a Service Pay Your Way (“PYW”) – a business unit, B2B(2C) product and platform inside SYW – is a new Credit-as-a-Service offering for Merchants, Digital Marketplaces, and more that want an embedded credit offering without the hassle of setting up a direct credit relationship with a bank or underwriter. We make it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. Our existing partnerships with clients such as Citibank, Raise.com, and others make the next generation of loyalty and credit a reality. Built on the latest technology, our roadmap has laid the foundation to enable innovation and growth for years to come. Role Summary: Manager, Partner/Client Success The PYW Credit-as-a-Service team is looking for a Manager of Partner/Client Success, who can be a foundational asset to the Business team. This role is designed to provide account level support to partners as our ecosystem expands.

Key Responsibilities

• Show Deep Familiarity with FinTech APIs and Integration Tools: In your resume and cover letter, list concrete projects where you built or managed integrations using RESTful APIs, OAuth, and payment gateways (e.g., Stripe, Visa Direct). Bring a short demo (GitHub repo or sandbox link) that illustrates a end‑to‑end workflow you designed for loyalty points or credit card tokenization—interviewers will ask you to walk through the architecture and security considerations.
• Quantify Partner Success Impact: Prepare a one‑page “Partner Success Dashboard” that highlights metrics you drove in past roles (e.g., % increase in partner activation, reduction in churn, average revenue per partner). Use the STAR method to frame stories that show how you used data‑visualization tools like Tableau, Looker, or Power BI to influence strategy—Shop Your Way’s interview panel values data‑driven decision making.
• Demonstrate Remote Collaboration Mastery: Assemble a brief portfolio of virtual collaboration artifacts (Slack channel summaries, Asana/Jira boards, Loom walkthroughs of stakeholder meetings). Highlight how you kept cross‑functional teams aligned across time zones while launching a new loyalty program or payment product; reference specific remote‑first tools that SYW lists (e.g., Miro, Notion, Zoom).
• Tailor Your Pitch to SYW’s “Never‑Done‑Before” Culture: Research SYW’s recent product launches (SYW Rewards, SYW Mastercard, Pay Your Way). Draft a 2‑minute “innovation pitch” that proposes a realistic feature or partnership idea—back it with market data and a rough implementation roadmap. Interviewers often ask candidates to brainstorm on the spot to gauge creative thinking and product sense.
• Negotiate with Market Benchmarks Specific to Remote FinTech Roles: Before salary talks, gather compensation data for Partner Success Managers in high‑growth fintech firms (e.g., Carta, Stripe, Brex) using levels.fyi and Glassdoor. Prepare a concise compensation matrix that includes base, bonus, equity, and remote‑work stipends (home office budget, internet reimbursement). Present this matrix during the offer discussion to show you’ve done your homework and to anchor negotiations around industry‑standard totals.