Software Engineer – Support (USA Only, 100% Remote)
WFA Digital Insight
What stands out about this Software Engineer role at Close is its focus on building internal tools that directly impact the Support team's efficiency. By automating workflows and leveraging AI, the successful candidate will have a tangible impact on customer satisfaction. Close's commitment to a 100% remote team and emphasis on autonomous work also make this an attractive opportunity for those who value flexibility and independence.
Job Description
ABOUT US Since 2013, we’ve been building a CRM that gets out of your way and helps your team sell more, faster. Now we’re building AI into every part of it, so Close does the busywork and your team does the selling. No manual data entry, no 10-click workflows. Just communication-first, AI-powered sales software designed to help you succeed and scale. We're bootstrapped and profitable which means we answer to our customers and play by our rules. We're proud of our 120-person, 100% remote team, focused on building Close so that no small, scaling business fails because it can't figure out sales. ABOUT THE ROLE We’re hiring a Software Engineer to build the tools and AI Systems that our Support team runs on. Support is one of the things our customers love most about Close, and as ticket volume grows and AI rewrites what good support looks like, we’re adding another embedded engineer inside the Support function to continue building the systems that make our team great and keep our customers happy. AI runs through everything we're building here. This person will be tasked with deciding what parts of the support workflow to automate and what to leave alone, then shipping those decisions. You'll work directly with the Support team and our other Support Engineers, so you know what's most valuable to build and have close technical collaborators. You’ll report to our Director of Support. YOU ARE - A Software Engineer who builds for the person sitting next to you. You have 3+ years of Software Engineering experience and can write clean, production-quality code. You’re drawn to problems where you can watch a Support Rep get faster and more effective within a few days of shipping. You're excited by the idea of a tight, collaborative feedback loop.
- Backed by a degree or experiences in the sciences.
- Technically deep. You're fluent in Python, Rust, Go, or Typescript/Javascript. You have built information retrieval systems using semantic search / RAG.
- A systems thinker.
- AI-fluent, not AI-dependent. You use Claude, Codex, Pi, or whatever makes you faster. You also understand what the code is doing, can debug it when it breaks, and know when to set the tools down and think from first principles.
- A clear, async communicator.
- Comfortable with autonomy. You scope your own work, manage your own priorities, and don't need heavy oversight to ship.
- Located in US time zones. (ET, CT, MT, or PT) YOU WILL - Build internal tools that scale Support. Design and ship the systems that Support Engineers and Support Reps rely on daily — AI drafting tools, autonomous reply systems, workflow automation, reporting dashboards, and anything else that removes friction from the support operation.
- Own projects end to end.
- Ship customer-facing tools when they take work off the queue.
- Collaborate closely with Support. Reps and Engineers are your primary users and your best source of requirements. You're embedded enough that you see what's actually broken before anyone files a ticket.
- Improve the systems underneath the work.
- Experiment and ship. The team has real latitude to try new approaches. If there's a better way to do something, you're encouraged to prototype it, measure it, and ship it!
Compensation
Competitive pay plus an organization-wide goal-based bonus - Paid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close.- Parental Leave: Paid leave for primary and secondary caregivers - Sabbatical: A 1-month paid sabbatical every 5 years with the team - Healthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability - 401k (US residents): We match your contributions up to 6%, vested immediately OUR VALUES Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty, especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others LEARN MORE Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint https://www.close.com/blueprint.
How to Stand Out
- Highlight your experience with AI-powered tools and automation: Show how you've applied AI in previous roles to automate workflows or improve efficiency.
- Emphasize your ability to work independently: Close values autonomy and self-motivation, so be prepared to discuss how you manage your time and priorities in a remote setting.
- Prepare examples of your problem-solving skills: The interviewer will want to know how you approach complex problems, especially in the context of improving support operations.
- Familiarize yourself with Close's product and mission: Understanding the company's goals and how your role contributes to them will show your interest and commitment.
- Be ready to discuss your experience with agile methodologies and version control: These skills are important for collaborative software development.
- Showcase your communication skills: Asynchronous communication is key in a remote team, so be prepared to discuss how you ensure clear and effective communication in your work.
- Discuss your experience with DevOps practices: Knowledge of CI/CD pipelines and experience with continuous integration can be a significant plus.
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