Subject Matter Expert – Retail Trade & Store Operations - Spanish (Mexico) – Remote

ABOUT THE OPPORTUNITY We are looking for experienced Retail professionals to support a cutting-edge AI benchmarking project focused on retail and consumer-facing environments. As a Subject Matter Expert, you will create and review realistic, high-quality scenarios that reflect operational, customer service, sales, pharmacy, loss prevention, and retail management challenges across supermarkets, pharmacies, department stores, luxury retail, shopping malls, and multi-branch operations. Your expertise will help ensure AI systems understand and respond accurately within a highly active commercial sector. WHAT YOU’LL DELIVER - Design realistic Retail Trade scenarios in Spanish or English grounded in operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination) - Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks - Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism - Contribute to “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and commercial operations QUALIFICATIONS - Native-level Spanish (Mexico) with strong professional English proficiency - 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations - Background in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations - Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indian retail environments WHY COLLABORATE WITH LILT?

• Your schedule, your rules.

• Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices.
• Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate.
• Be part of something bigger.

• Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains.
• Have fun doing what you love.

• Requires reliable availability and commitment.

• Geographic restrictions may apply. We cannot engage contractors in regions subject to international embargo or sanctions.

• Showcase Retail‑Focused Excel Mastery: Prepare a one‑page “Retail KPI Dashboard” built in Excel that visualizes key metrics (e.g., sales per square foot, shrinkage rate, labor cost %) for a supermarket or pharmacy. Include formulas for dynamic scenario‑based “what‑if” analysis (e.g., 5 % staff shortage impact). Attach the file to your application and reference it when discussing your ability to model operational challenges for the AI benchmark.
• Create a Scenario Portfolio in Spanish: Draft 3–5 concise retail operation scenarios (e.g., a customer‑service escalation, a loss‑prevention incident, a multi‑branch inventory discrepancy) written in Mexican Spanish, each 150‑200 words. Highlight the specific problem, stakeholders, and the decision pathway you’d expect the AI to evaluate. Upload these as PDFs named “Scenario_[StoreType]_[Issue].pdf” and link them in your cover letter to demonstrate immediate relevance.
• Align Your Retail Experience with LILT’s Domains: In your résumé, map each past role to the six domains LILT mentions (store ops, customer service, sales, pharmacy, loss prevention, management). Use bullet points like “Led loss‑prevention audits across 12 pharmacy locations, reducing shrinkage by 8 %” to make it easy for recruiters to see the fit.
• Prepare a “Live Scenario Walk‑Through” for the Interview: Ask the interviewer if you can spend 5‑10 minutes walking through one of your pre‑made scenarios, explaining how you’d structure the data, what Excel functions you’d use, and how you’d validate the AI’s response. Practicing this will show you can communicate complex operational logic clearly—exactly what LILT’s SMEs need to do.
• Research LILT’s AI Benchmarking Products: Spend 30 minutes reviewing LILT’s recent case studies or blog posts on AI in retail. During the interview, reference a specific feature (e.g., “I noticed LILT’s ‘contextual intent model’ handles multi‑branch inventory queries”) and explain how your scenario design would help train that component. This signals genuine interest and product knowledge.
• Negotiate with a Remote‑Work Premium in Mind: When salary discussions arise, cite Mexico’s cost‑of‑living index and the specialized nature of AI‑training SMEs. Propose a base rate plus a “scenario‑delivery bonus” (e.g., $150‑$200 per approved scenario) to align compensation with the measurable output LILT expects.