Technical Account Manager
WFA Digital Insight
Veeam’s Technical Account Manager sits at the intersection of engineering and client strategy, acting as the go‑to advisor once a deal closes. Unlike typical support roles, this position drives the full implementation lifecycle—project planning, architecture design, and post‑deployment optimisation—while translating complex data‑protection concepts into actionable guidance for large enterprises. Candidates will dive deep into Veeam’s core suite, craft white papers and best‑practice guides, and serve as the communication bridge between customers and Veeam’s support engineers. The emphasis on hands‑on consulting, combined with the need to document configurations and identify upsell opportunities, makes it a hybrid of project manager and solutions architect. Fluency with Excel and strong presentation skills are essential for reporting and stakeholder alignment.
Job Description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements. The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
Location
Based in Rome or Milan region (Work from Home combined with face-to-face customer visits) What You'll Do Provide input to the writing of proposals and Statements of Work Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.) Assist with assessment and design of solutions as well as post-installation issues Assist with Veeam Software solution implementation effort estimation Create white papers, solutions guides, best practices, custom documentation, etc. Deliver onsite knowledge transfer on Veeam Software solutions Document configuration and completed activities Analyse installed environments and guide optimal Veeam Software configurations Facilitate communication between client and Veeam support Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions Provide input for improvement of process and documentation Overnight business stays to meet company goals and objectives What You'll Bring: VMware VCP, Microsoft MCSE or equivalent experience Prince 2, ITIL, PMP, or equivalent experience Bachelor’s Degree in technology required (A combination of education and experience will be considered) Hands-on experience with Veeam’s Core products Proven Consulting and Project Management experience Excellent communication, interpersonal and relationship-building skills Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.) Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services) Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.) Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.) Experience with Data Management, Data Protection, Data Analytics Extensive experience with Data Center, Business Continuity and Operating Systems Experience successfully managing multiple simultaneous projects and accounts Working knowledge of Cloud technologies, capabilities, and protocols Business proficient in Italian and English What You'll Get: 26 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Statutory pension and illness coverage via INPS contributions Private medical insurance for employees and dependents Life and disability insurance with enhanced coverage Accidental death and disability coverage with increased benefit for Dirigenti roles Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: If the applicant is permanently present outside Italy, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in Italy. #LI-JB1 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice , which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.How to Stand Out
- Highlight any Veeam product experience on your resume; concrete examples of deployments will stand out.
- Prepare a short case study showing how you used Excel to track project milestones or performance metrics.
- Practice explaining complex data‑protection concepts in plain language; interviewers will test your ability to educate non‑technical stakeholders.
- Bring copies of relevant certifications (VCP, MCSE, PMP) to the interview and be ready to discuss how they were applied in past projects.
- Research Veeam’s recent product releases so you can demonstrate up‑to‑date knowledge during technical discussions.
- When negotiating, emphasize the value of remote‑work flexibility and professional development resources rather than salary alone.
- Watch for vague promises about travel; confirm the expected frequency of overnight stays during the interview.
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