Customer Solution Architect (AMER)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas. As the CSA Team Lead, you will be responsible for both people management and customer outcomes - supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success. WHAT YOU’LL DO At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to: - Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers.

• Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal.
• Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy.
• Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts.
• Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones.

• Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team.
• Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform.

• Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate.
• Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers.

• Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads.
• Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers.

• Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build. PREFERRED EXPERIENCE - 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
• 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
• Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
• Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
• Clear, confident technical communicator and storyteller.

• Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.
• Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards. WHAT WE OFFER - Fully Remote We hire globally.

• ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
• Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
• Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.

• Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
• Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

• ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship.

• When applying, highlight your experience with relational databases, particularly PostgreSQL, and your ability to lead technical teams.
• Showcase your understanding of customer success strategies and principles, as well as your experience with sales and marketing tools.
• Be prepared to discuss your approach to pre-sales discovery, proof-of-value onboarding, and customer success strategy, and provide examples from your previous experience.
• Demonstrate your ability to communicate complex technical concepts to non-technical stakeholders, and highlight your excellent presentation and interpersonal skills.
• Research Supabase's products and services, and be prepared to discuss how you can contribute to the company's mission and growth.
• Prepare questions to ask the interviewer about the company culture, team dynamics, and opportunities for growth and development.