What you'll do

• Run recurring customer sessions with the operators and builders who will live in the system, surfacing the ground-level realities that change what gets built and how.
• Build the interfaces, field agents, automations, data models, and integrations that translate a solution vision into working systems.
• Make the calls that close the gap between designed and real: when user feedback signals a design issue, bring the solution, not just the flag.
• Build efficiently with AI and reinvest the saved time in customer engagement; customer-facing time is actively measured and valued on this team.
• QA your own work against how users will actually behave, not just whether automations fire correctly.
• Create reusable build patterns that extend impact beyond individual engagements.
• Achieve full Airtable platform proficiency within 90 days; advanced work across interfaces, automations, data modeling, and integrations is the baseline expectation.

Who you are

• AI is embedded in how you build, not something you reach for on select tasks. You use it across every phase of delivery: designing, building, testing, documenting. You can name exactly which tasks you've offloaded to AI, how much time it frees, and where your judgment is what AI can't replace.
• 3–5 years in a client-facing delivery or implementation role, with direct accountability for whether systems work in practice, not just whether they shipped.
• Hands-on technical depth: you have built complex systems with forms, automations, integrations, and data models, and you understand the tradeoffs at each layer.
• You communicate across the room, equally fluent with C-level sponsors, technical stakeholders, and the business SMEs whose daily work is changing. You know what each audience needs to hear and how to earn their trust.
• You read the question behind the question. Customer requests often reflect what's comfortable, not what's needed. You surface the real constraint, present trade-offs persuasively, and are direct enough to redirect a customer toward what will work when they're defaulting to what they know.
• You can read whether "this won't work" is a design problem or a change management problem, and you handle both.
• You hold yourself to outcomes, not delivery.
• You have mastered a complex platform quickly before and can do it again within 90 days.
• Proven ability to work collaboratively with Product, Engineering, and Sales to drive outcomes and ensure cross-functional alignment.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

• Showcase a portfolio of no‑code projects that includes automations, data models, and integrations; Airtable or similar platforms are ideal.
• Prepare concrete examples of how you used AI tools to speed up a delivery cycle and the impact it had.
• Practice explaining technical decisions to non‑technical audiences; interviewers will test your ability to translate jargon.
• Highlight moments when you identified hidden constraints in a client request and steered the solution accordingly.
• Research Airtable’s public product updates and be ready to discuss how recent features could influence your work.
• During salary discussions, reference the equity component and remote‑work stipend as part of the total compensation.
• Watch for vague language around performance metrics; ask how success is measured and what tools are used for reporting.