Senior Commerce & Digital Consultant

What you'll be doing

Drive commerce and digital transformation initiatives

• Analyze business challenges related to digital commerce, omnichannel experiences, customer experience, and commercial performance.
• Define and recommend digital commerce strategies, transformation roadmaps, operating models, and target-state visions.
• Advise clients on improving customer journeys, transactional processes, and digital engagement models.
• Facilitate discovery workshops and stakeholder alignment sessions.
• Translate business goals into measurable initiatives focused on revenue growth, conversion optimization, customer retention, and business value realization.

Deliver high-quality consulting engagements

• Support the design and implementation of Commerce & Digital solutions across eCommerce, CMS, CRM, CDP, Search, and related platforms.
• Partner with architects, product teams, and technical specialists to ensure alignment between business objectives and technology solutions.
• Help prioritize initiatives and strategic backlogs based on business value.
• Establish and monitor KPIs related to acquisition, conversion, average order value, retention, and customer lifetime value.
• Ensure deliverables meet quality standards and generate measurable business impact.

Enable adoption and organizational change

• Support change management and adoption initiatives for digital commerce platforms and processes.
• Contribute to governance models, operational frameworks, and best practices.
• Help clients build internal capabilities and foster a performance-oriented culture.

Contribute to practice growth and innovation

• Develop expertise across leading commerce and digital platforms and ecosystems.
• Share knowledge, methodologies, and best practices across the organization.
• Contribute to accelerators, assets, value propositions, and thought leadership initiatives.
• Stay informed on emerging trends, technologies, and innovations in digital commerce.

Collaborate and mentor

• Support and mentor junior consultants and team members.
• Work effectively within multidisciplinary teams across business, product, design, and technology.
• Promote collaboration, accountability, continuous learning, and delivery excellence.

Support business development

• Identify opportunities to expand Commerce & Digital services with existing and prospective clients.
• Contribute to proposals, scoping activities, and client presentations.
• Help strengthen Valtech's market positioning and commerce consulting capabilities.

Must have qualifications

• 7+ years of experience in digital commerce, eCommerce consulting, or digital transformation roles  
  
• Deep expertise in SaaS search platforms, with a strong background in search discovery, implementation, integration, and/or migration (Coveo, Algolia, Bloomreach, Azure AI Search, or similar enterprise search solutions). 

• Proven experience delivering end-to-end commerce or omnichannel initiatives in a consulting or agency environment  

• Bachelor’s or Master’s degree in Business, Marketing, Information Systems, Engineering, or a related field  

• Deep expertise in SaaS search platforms, with a strong background in search discovery, implementation, integration, and/or migration (Coveo, Algolia, Bloomreach, Azure AI Search, or similar enterprise search solutions). 

• Strong understanding of digital commerce ecosystems (eCommerce platforms, CMS, CRM, CDP, OMS, Search)  

• Experience defining digital strategies, roadmaps, and operating models  

• Ability to translate business needs into functional and technical requirements  

• Solid knowledge of customer experience (CX), user journeys, and conversion optimization  

• Familiarity with data-driven decision-making, KPIs, and performance measurement  

• Demonstrated ability to lead workshops, discovery phases, and stakeholder alignment sessions  

• Strong analytical and problem-solving skills with a structured, consulting mindset  

• Experience working in cross-functional teams (business, product, technology)  

• Comfortable interacting with senior stakeholders and client leadership  

• Excellent communication, presentation, and storytelling skills  

• Ability to influence decisions and drive consensus in complex environments  

• Bilingual (English & French) (spoken and written) - English is a must, French a nice to have. 

• Experience with Agile / Scrum methodologies  

• Proactive, adaptable, and results-oriented