AI training contract
Customer Service Expert
Other · USD 18-28 an hour. · 49 openings
Customer Service Expert is contract work for micro1, reviewing and correcting what AI models produce in other. The output of the job is expert judgement written down: a model gives an answer, someone who knows the subject decides whether it is right and explains why.
What it requires. No credential is stated on this listing beyond experience in the field.
What it pays. USD 18 to USD 28 an hour, as published by micro1. Rates in this category track how rare the credential is rather than how hard the work is.
Where. This listing names no country of its own. Check on micro1's page before you count on being eligible.
micro1 lists 49 openings on this role.
Skills named: phone calls, english communication, customer service, captcha, scheduling, appointment handling.
Applications are made on micro1, not here. WFA Digital is independent of micro1 and may receive a referral fee if you are hired, at no cost to you.
Full listing, as published by micro1
Role Title: Customer Service Expert – Phone Support (LATAM) Role Type: Contractor Location: Latam remote Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile and Brazil. micro1 is engaging Customer Service Experts to contribute to a customer’s project, delivering phone-based support across the United States. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. As an independent contractor, you will represent customers during live calls, handling communications with businesses and service providers to complete everyday tasks. This remote engagement prioritizes written and verbal English communication and seeks proactive professionals from LATAM regions. Scope of Work Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations. Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests. Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task. Document outcomes and important details for every call interaction with accuracy and attention to confidentiality. Handle a high volume of short, consecutive calls addressing a variety of customer needs. Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience. Uphold the highest standards of professionalism and discretion with sensitive customer information. Preferred Qualifications Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone. Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions. Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems. Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset. Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus. Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely. Compensation Structure Representatives are paid for scheduled, available hours — not per call completed. Start Timeline & Availability This role requires committed, shift-based availability — representatives must be fully active and responsive for the entire duration of every scheduled shift. This would be an initial 4-week engagement, with representatives working four 5-hour shifts per week (up to 20 hours/week). Genuine weekend availability is required for a portion of the team. We typically fill roles within 48 hours and expect selected candidates to start their first shifts within 24–48 hours of completing onboarding.
All AI training roles we track · Every micro1 opportunity with filters
Rate, openings and requirements checked 2026-09-25 against micro1's own public postings.