Business Analyst

We are seeking to hire a Business Analyst to our team!

Client:
CTEC develops and delivers innovative customer-centric technologies and solutions that support the Office of Personnel Management’s (OPM) Health and Insurance business unit and Office of the Chief Information Officer (OCIO).

Duties and Responsibilities:
• Business Process Analysis: Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop actionable recommendations to enhance operations and system performance.
• Requirements Definition & Analysis: Lead requirements elicitation, documentation, and validation activities, translating business needs into functional and technical requirements for development teams.
• Agile & Scrum Participation: Participate in Daily Stand-ups, Development Team SCRUMs, Integrated Product Team (IPT) meetings, and Executive reporting sessions as required to support Agile delivery.
• Backlog & Workflow Management: Align processes, operating models, and delivery frameworks with Agile Scrum methodology and manage requirements, user stories, and backlogs using tools such as Azure DevOps to support iterative development and traceability.
• Stakeholder Engagement: Conduct meetings, workshops, and presentations to gather information, share findings, and align stakeholders on project objectives and solutions.
• Documentation & Communication: Document requirements, process flows, business rules, and analysis results; communicate findings and recommendations to cross-functional teams and leadership.
• Project Support & Oversight: Provide day-to-day project support including task tracking, progress reporting, and coordination across business and technical teams.
• Solution Validation: Ensure delivered solutions meet business needs and requirements through review, testing support, and stakeholder validation.
• Prioritization & Planning: Assist in prioritizing initiatives based on business needs, regulatory requirements, and program objectives.
• Stakeholder Liaison: Serve as a liaison between business users, government stakeholders, and technical teams to ensure alignment throughout the project lifecycle.
• Mentorship & Guidance: Provide guidance, training, and coaching to junior staff and support knowledge transfer activities.
• Works under moderate supervision with guidance from senior personnel.

Skills & Work Experience:
• Professional Experience: At least 5+ years of experience in business analysis, requirements management, or project support roles.
• Proven experience evaluating business processes, documenting requirements, and developing process improvement strategies.
• Strong understanding of SDLC methodologies, including Agile and Waterfall.
• Experience working with cross-functional teams including developers, architects, testers, and project managers.
• Excellent documentation skills including requirements artifacts, user stories, process flows, and reports.
• Strong analytical and conceptual thinking skills.
• Experience facilitating meetings, workshops, and stakeholder presentations.
• Ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Strong organizational, planning, and time management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and collaboration tools.
• Excellent written and verbal communication skills.
• Experience using Azure DevOps to manage requirements, user stories, backlogs, sprint planning, and traceability throughout the SDLC.

Preferred:
• Experience supporting U.S. federal government IT programs, preferably within OPM or similar agencies.
• Experience working in healthcare, insurance, or benefits administration environments.
• Experience using Agile project management or backlog management tools.
• Experience supporting technology modernization or system transformation initiatives.
• Experience leveraging Azure DevOps Boards and Repos for requirements management, sprint tracking, and collaboration with development teams.

Education:
Bachelor’s degree in Business, Information Systems, Public Administration, or a related discipline. Equivalent professional experience will be considered in lieu of a degree.

Clearance:
Must be a U.S. citizen and be able to obtain a Public Trust clearance.

• Highlight any experience you have with Excel‑based data analysis for federal contracts or government agencies (e.g., IRS, DHS). In your resume and cover letter, list specific functions you’ve used—PivotTables, Power Query, VBA macros, and data‑validation dashboards—and quantify the impact (e.g., “automated a quarterly compliance report, cutting processing time by 30%”).
• Build a short, remote‑ready portfolio that showcases a “Federal‑Focused Business Analyst” case study: include the problem statement, data sources (public datasets, FOIA‑released files), the Excel models you built, key insights, and how those insights informed a stakeholder decision. Upload the PDF to a personal site and add the link to your application.
• Prepare to discuss your familiarity with federal security and compliance standards (e.g., FISMA, NIST 800‑53) even if you haven’t worked directly in a cleared environment. Cite any training, certifications, or projects where you handled “sensitive but unclassified” data, and explain how you ensured data integrity within Excel (encryption, version control, audit trails).
• During the virtual interview, demonstrate remote collaboration proficiency: have a screen‑share ready to walk through one of your Excel dashboards while narrating how you’d share it via Teams/SharePoint, collect stakeholder feedback, and iterate in an Agile sprint. This shows you can thrive in CTEC’s distributed, mission‑critical teams.
• When negotiating salary, research the median remote Business Analyst pay for federal‑contract work (≈ $95‑$115 k base) and factor in CTEC’s recent growth and Main Street Capital backing. Present a concise justification tying your specialized federal experience, Excel automation track record, and ability to deliver cost‑saving insights to a compensation range that reflects that value.