Clinical Specialist - WA

Acute Care Technology About Us ZOLL Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence. ZOLL Medical is a global leader in medical technology and innovation, dedicated to improving lives and advancing healthcare. We design and deliver state-of-the-art products and solutions, empowering healthcare providers to save lives and enhance patient outcomes. Zoll Medical’s portfolio includes advanced defibrillators, monitors, CPR devices, and data management solutions that are used in hospitals, EMS agencies, and clinical settings worldwide. Joining ZOLL means becoming part of a purpose-driven organisation committed to driving advancements in healthcare and making a meaningful impact on the lives of patients and clinicians. Position Overview As a Clinical Specialist, you will serve as a clinical and technical expert, supporting the education, training, and implementation of ZOLL’s innovative products in healthcare settings. This role bridges the gap between technology and clinical application, ensuring that healthcare professionals can effectively integrate ZOLL’s solutions into their workflows to improve patient outcomes. In this dynamic and customer-facing role, you will work closely with clinicians, administrators, and sales teams to deliver hands-on training, resolve technical issues, and foster long-term relationships with customers. You will have the unique opportunity to combine your clinical expertise with cutting-edge technology to drive the adoption and success of ZOLL’s products. Why Join ZOLL Medical? At ZOLL Medical, we are passionate about improving survival rates and patient care. When you join our team, you become part of a global community that values innovation, collaboration, and excellence. What We Offer: Comprehensive Training: Extensive onboarding and ongoing training programs to ensure your success. Career Development: Opportunities for professional growth and advancement within a dynamic and growing company. Rewarding Work: The chance to make a meaningful impact on healthcare outcomes and patient survival rates. Supportive Team: A collaborative, mission-driven work environment where your contributions are valued. Competitive Compensation: A competitive salary, performance-based incentives, and a robust benefits package. Clinical Education and Training: Conduct comprehensive training programs for healthcare professionals on the proper use and application of ZOLL products, such as defibrillators, patient monitors, CPR feedback devices, and data solutions. Tailor training sessions to the needs of diverse audiences, including physicians, nurses, paramedics, and technicians. Develop customised training plans and educational materials to ensure effective learning and retention. Customer Support: Provide in-field clinical support during product implementation, including on-site guidance and post-installation follow-ups. Serve as the first point of contact for clinical inquiries, offering expert advice and assistance to resolve customer challenges. Deliver real-time support during critical care situations where ZOLL products are in use, ensuring optimal performance and outcomes. Product Demonstrations: Conduct engaging product demonstrations for prospective and existing customers, showcasing the clinical and operational benefits of ZOLL’s solutions. Collaborate with the sales team to provide clinical insights that highlight the value of ZOLL’s products in meeting customer needs. Technical Troubleshooting: Assist with technical and clinical troubleshooting, working closely with the technical support team to address and resolve any product-related issues. Ensure customers are confident and satisfied with the performance of ZOLL devices. Customer Relationship Management: Build and maintain strong, trusting relationships with healthcare providers, administrators, and key decision-makers. Act as a clinical resource and advocate, ensuring customer satisfaction and loyalty. Engage in regular communication with customers to assess their ongoing needs and provide additional support when necessary. Collaboration with Internal Teams: Partner with sales, marketing, technical services and operations teams to share customer feedback and insights that can drive product enhancements and innovation. Assist in the development of clinical resources, white papers, and case studies to highlight the effectiveness of ZOLL’s solutions. Market and Industry Expertise: Stay current with clinical best practices, industry trends, and emerging technologies relevant to ZOLL’s products and services. Represent ZOLL Medical at industry conferences, trade shows, and clinical events, providing thought leadership and support to build the company’s reputation as a market leader.

• Highlight any clinical certifications (ACLS, BLS) and recent hands‑on experience with defibrillators or patient monitors in your resume.
• Prepare a brief case study of a training session you led, focusing on how you adapted content for different learner levels.
• Demonstrate proficiency with Excel by sharing a sample data‑tracking sheet or explaining how you use it to monitor device performance.
• During interviews, be ready to discuss a time you resolved a technical issue under pressure and how you communicated with clinicians.
• Ask about the typical travel schedule and remote‑work support to ensure it aligns with your work‑life preferences.
• Research ZOLL’s product portfolio beforehand so you can speak intelligently about their devices and potential training challenges.
• When negotiating, consider the value of the professional development programs and remote‑work stipend as part of the total compensation package.