Coding Client Success Specialist
WFA Digital Insight
WellSky’s Coding Client Success Specialist sits at the intersection of technical expertise and client relationship management. The role isn’t just about answering coding questions; it’s a partnership that helps health‑care clients get the most out of their coding workflows. You’ll be the go‑to resource for medical coders, conducting real‑time reviews and providing written feedback that drives compliance. What makes this posting stand out is the blend of hands‑on coding audits with a broader quality‑plan influence across internal and global teams. Candidates should be comfortable navigating EPIC EMR environments, but the emphasis remains on solid Excel skills and the ability to translate complex guidelines into actionable advice.
Job Description
The Coding Client Success Specialist is responsible for serving as a trusted partner for clients by providing training and addressing issues related to medical coding. The scope of this job includes collaborating with clients and internal teams to optimize the coding experience, drive client satisfaction, and support business goals. We invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities Act as the primary point of contact for medical coders, provide guidance on queries, and escalate to clients as necessary. Conduct coding reviews and provide recommendations for appropriate coding based on current guidelines. Provide written feedback related to coding compliance documentation and conduct other clinical record audits, as assigned. Work with internal teams to support quality plans and assist with providing the appropriate tools and resources to internal coding teams and global partners. Required qualifications GED or High School Diploma At least 2-4 years of relevant work experience Home Health Coding Certifications Preferred qualifications EPIC EMR experience Job Expectations Willing to work additional or irregular hours as needed Must work in accordance with applicable security policies and procedures to safeguard company and client information Must be able to sit and view a computer screen for extended periods of time #LI-CS1 #LI- Remo te WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky: Excellent medical with Rx, dental, and vision benefits Mental Health support through EAP Generous paid time off, plus 13 paid holidays 100% vested 401(K) retirement plans Educational assistance up to $2500 per year
How to Stand Out
- Highlight specific Excel functions you’ve used for coding audits in your resume and cover letter.
- Bring concrete examples of how you resolved a coding compliance issue during the interview.
- If you have EPIC experience, mention the modules you’ve worked with and any certifications.
- Prepare a short case study showing how you turned audit feedback into actionable client improvements.
- Research WellSky’s client success philosophy so you can speak to alignment with their values.
- Be ready to discuss how you manage irregular hours and maintain productivity.
- During salary discussions, focus on the total benefits package, especially the education stipend and 401(k) match.
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