Customer Success Engineer

WE'RE BUILDING A NEW HEALTHCARE CLEARINGHOUSE Stedi is building the first new healthcare clearinghouse in decades. In the healthcare sector, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that all insurance payers exchange transactions such as claims, eligibility checks, prior authorizations, and remittances using a standardized EDI format called X12 HIPAA. Clearinghouses process the majority of these transactions, offering consolidated connectivity to carriers and providers. Until Stedi, the space was occupied entirely by a small group of legacy players, built on outdated, often pre-internet technology. Stedi is the world's only programmable healthcare clearinghouse. By offering modern API interfaces alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked by Ramp https://ramp.com/data/top-saas-vendors-on-ramp-march-2026 as one of the fastest-growing SaaS vendors. We have lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company’s infrastructure; passion for automation and eliminating toil; $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more. To learn more about how we work, watch our founder Zack’s interview with First Round Capital https://www.youtube.com/watch?v=IO6sR-i5rSs. WHAT WE ARE LOOKING FOR We’re growing our Customer Success Engineering team. This team is the face of the organization. You’ll work directly with customers to help them get the most out of Stedi, and you’ll bring what you learn back to the rest of the company to shape how we build and improve the product. The work moves fast, spans a lot of surface area, and has a real impact - on our customers, our revenue, and our roadmap. WHO YOU ARE - You have subject matter expertise in revenue cycle management. You understand the full cycle of how healthcare technology companies run eligibility checks, submit claims, check claim status, and reconcile ERAs. You have several years working at an RCM company, clearinghouse, or managing RCM inside of a healthcare organization.

• You are technical. You understand and have experience using and integrating APIs, and have a familiarity with data formats and standards such as JSON, X12, and other flat file formats.
• You have a product mindset.

• You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough.
• You have deep customer empathy.

• You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do.

• You have experience in customer-facing roles: Ideally within customer success, technical support, or adjacent roles.
• You move fast. We move fast as an organization. Our median response time to customers during business hours is 3.4 minutes. This requires an ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it.

• Collaborate with customers via dedicated Slack channels.
• Triage requests from customers who need help utilizing our products or understanding payer responses to claims, remittances, and eligibility checks.
• Identify product gaps and relay those as well-documented issues to our product and engineering teams for review and implementation.
• Contribute to external documentation and internal runbooks to ensure we are building up a knowledge base of frequently asked questions with the goal of enabling self-service customer adoption.
• Utilize data to improve our ability to proactively anticipate customer needs, track overall customer health, and improve retention.

• If you’re unsure whether a message is legitimate or have any concerns, feel free to contact us directly at careers@stedi.com.

• Prepare concrete examples of past API integrations, especially any work with X12 or JSON in a healthcare context.
• Highlight moments where you turned a customer pain point into a product improvement.
• Practice explaining complex revenue‑cycle concepts in plain language; interviewers will test your ability to educate both technical and non‑technical stakeholders.
• Bring a short portfolio of integration diagrams or troubleshooting logs to demonstrate your analytical approach.
• Research Stedi’s programmable clearinghouse model so you can ask informed questions about their API design.
• Be ready to discuss how you manage high‑urgency tickets while maintaining quality documentation.
• During salary talks, emphasize the equity component and remote‑work allowances as part of the total compensation package.