Director of AI

Director of AI 

Who is Ludia Consulting? 

Ludia Consulting is one of the fastest-growing and innovative consulting firms in Microsoft Dynamics 365 Finance & Supply Chain, Customer Engagement, and Power Platform. We are looking for a team member committed to helping others and their communities while also growing professionally as part of our Ludia family. 

We are not just a traditional organization; we are driven to help our partners and clients while delivering value every day. Our team members are encouraged to grow by sharing their knowledge and experience through community-driven channels, including local non-profit organizations. 

About Ludia Labs 

Ludia Labs is our AI innovation studio. It is where we build the AI accelerators, intelligent agents, and Microsoft Copilot solutions that we put to work for our customers and inside our own business. We have a direct line to Microsoft Engineering and FastTrack, and we ground everything we build in our Dynamics 365 and Physical Operations experience. 

The Role 

Reports To: Chief Operations Officer 

Responsible For: the Ludia Labs AI engineering team, and the firm's AI policy, platform register, and AI budget 

As Director of AI, you lead how Ludia uses AI, inside our own walls and in what we deliver to customers. You own the internal AI strategy that brings intelligent agents to every part of the business, the policy and governance that keep those agents safe, the budget that pays for them, and the Ludia Labs accelerators that put the same capability in our customers' hands. We care about AI that reaches production and gets used.  You are also responsible for all Customer AI Implementation projects. 

This is a hands-on technical leadership role. You know Dynamics 365 cold, because nearly every agent and accelerator we build sits on top of it, and you are comfortable in the code, the architecture, and the standards that keep what we ship reliable. You set the bar for how Ludia builds AI, and you give the team the tools to move faster. 

You are also a human-first thinker. You believe AI should get more out of people rather than replace them: pair human reasoning and judgment with agents that handle the rest, and people do their best work. You will be Ludia's advocate for that future inside the firm, and you will help our customers picture it and get there too. 

You work with the leaders of Operations, Delivery, Sales, Marketing, and Talent to turn ideas into automation the business can measure. You meet with the CEO monthly and with the AI Steering Committee quarterly, and you run the AI function in between. Security, governance, and responsible AI stay central to everything you ship. 

What Success Looks Like 

Every responsibility below ties back to one of these measures. You and the CEO review them each quarter. 

In your first 90 days 

• Ludia's AI Policy and its platform register are current, adopted by the leadership team, and in daily use. Every AI platform is listed with the teams approved to use it and the highest data class it may hold. 

• One internal agent is in production with named users, a named owner, and a measured result. 

• AI spend is visible. Every seat, license, and consumption line is tracked by platform and reported to the CFO monthly. 

• Ludia's AI development standards and definition of done are written and applied to every active build. 

In your first year 

• An agent is in production in each of Sales, Delivery, Operations, Marketing, and Talent, and each one reports its hours saved or revenue touched every month. 

• Adoption is measured, not assumed: monthly active users per agent, and the share of team members using an approved AI tool each week. 

• AI spend lands within the approved budget, and every pilot receives a written kill-or-scale decision within 90 days of launch. 

• At least two Ludia Labs accelerators are versioned, documented, and deployed on customer projects. 

• Every AI incident is reported inside the window the policy sets, and the quarterly register review runs on time, every quarter. 

• Every team has completed hands-on AI enablement, and the monthly demonstration forum runs without you as the presenter. 

Customer Facing 

• Maintain a billable utilization target of 50%, tracked monthly. 

• Serve as the primary point of contact for the AI products and its customers, including escalations and account health. 

• Respond to customer issues promptly and see them through to resolution. 

• Share customer feedback with delivery and leadership to improve the offering. 

• Mentor junior consultants and contribute to delivery standards for AI related delivery. 

• Identify expansion opportunities within existing accounts and partner with Sales to shape follow-on work, managed services, and roadmap engagements specific to AI.

• • Represent Ludia in executive briefings, steering committees, and quarterly business reviews. 

 

Essential Functions 

AI strategy, policy, governance, and cost 

• Own Ludia's internal AI strategy and roadmap, and keep it tied to how the firm is growing and how our people actually work. 

• Own Ludia's AI Policy and its amendment cycle. Keep it written by what a system can do and what it can touch, not by product name, so it survives a tool change. 

• Run the AI platform register: which platforms we run under Company agreement, which teams may use each one, and the highest data class each may hold. Lead the quarterly register review, and take any capability change (a tool that can do more or reach further) through approval before it is switched on. 

• Sit on the AI Steering Committee and operate the approval matrix, so everyday assisted work moves in a day and anything autonomous, or acting in a client's production environment, gets executive sign-off. 

• Own the AI budget: seats and licenses, Copilot and Foundry consumption, and model costs. Report spend by platform to the CFO monthly, set consumption guardrails per agent, and retire what is not earning its cost. 

• Own AI security for internal solutions: identity and access through Entra ID, data residency, access controls, audit trails, prompt-injection defense, and content safety. Work with leadership to keep Ludia's data and our clients' data protected. 

• Run the AI incident process with a named AI System Owner in each function, so every system has an owner and no one reviews their own work. 

Technical leadership and AI development standards 

• Stay hands-on. Build agents yourself, set the standard for what good looks like, and review the work the team ships. 

• Define Ludia's AI development standards: architecture and design patterns, prompt and grounding practices, evaluation and testing, security, and a clear definition of done for an agent.