Field Service Technician, Hartford, CT

How many companies can say they’ve been in business for over 177 years?! This position will be based in Hartford, CT Here at ZEISS, we certainly can! As one of the pioneers of science, ZEISS handles the everchanging environment of our fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and with over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? As a Field Service Technician, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup. Sound Interesting? Here’s what you’ll do: Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations. Demonstrate customer service skills and knowledge with a high level of passion and dedication. Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude. Perform necessary administrative paperwork in a complete and accurate manner. Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment. Travel requirement is 100% within the United States and international travel as needed. Other duties as required. Do you qualify? Minimum, High School graduate, completed GED or equivalent. AS/BS in Electronics, Industrial Mechanics or training and experience from Military Technical School OR 4 years related experience is required. Prior experience working with hand tools and basic electrical test equipment. Microsoft operating system knowledge is required. Capable of unassisted physical lift of one article weighing up to 75 pounds. Able and willing to work minimum of 50 hours per work week. Regular + OT. Ability to work in an industrial production shop floor environment. Valid Driver License required. Excellent communication and customer service aptitude.​ Nice to haves: Previous experience installing and troubleshooting industrial electronics, machines, or computer systems. Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred however not required. The annual pay range for this position is $53,000 – $66,000 The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! Why Join ZEISS? At ZEISS, we are committed to innovation and excellence. By joining our team, you will have the opportunity to influence key public policy decisions and contribute to the strategic direction of a leading global technology company. We offer a dynamic work environment, competitive compensation, and opportunities for professional growth. Your ZEISS Recruiting Team: Christina Choing Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

• Highlight any hands‑on experience with CMMs or similar precision instruments in your resume; concrete examples win attention.
• Prepare a short case study of a complex field repair you completed, focusing on diagnosis, solution, and customer communication.
• Bring a portable tablet or laptop to the interview to demonstrate proficiency with service reporting tools and Microsoft Windows.
• Emphasize safety certifications or physical‑ability credentials, as lifting and travel are core to the role.
• When discussing compensation, reference the disclosed salary range and express openness to performance‑based bonuses.
• Research Zeiss’s product lines briefly; showing awareness of their industrial quality portfolio signals genuine interest.
• Watch for vague promises about “unlimited overtime”; ensure work‑hour expectations align with your personal schedule.