Field Services Engineer

Job Description: Field Services Engineer ABOUT US Intelligent Counting is a leader in visitor analytics and people counting solutions, delivering innovative hardware and software to diverse sectors including heritage, retail, and leisure. WHAT YOU’LL BE DOING We are seeking a highly skilled and motivated Field Services Engineer to join our dynamic team. This role involves delivering on-site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service. ROLE RESPONSIBILTILES Key Responsibilities: Install, configure, and test hardware systems, including people counting sensors and peripherals. Conduct site surveys to assess requirements for safe and efficient installations. Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients. Carry out scheduled maintenance and system upgrades. Maintain accurate documentation of all service activities, including reports and timesheets. Liaise with internal teams to coordinate project timelines and resolve escalations. Ensure compliance with company standards and health & safety regulations during all field activities. Represent the company professionally, delivering timely and courteous service. Participate in weekend on-call rotation for remote support. Key Skills & Experience: Experience in a field-based technical support or installation role and working at heights. Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies. Proficiency in Microsoft Windows environments and MS Office Suite. Ability to identify, troubleshoot and repair hardware issues. Excellent planning and organisational skills; ability to manage multiple priorities. Strong communication and interpersonal skills for effective client interaction. Problem-solving mindset with the ability to make sound decisions under pressure. Personal Attributes: Self-motivated with a proactive, 'can-do' attitude. Highly organised and adaptable to changing priorities. Calm and confident under pressure. Strong team player with a focus on collaboration and relationship building. Commitment to continuous learning and professional development. Prepared to work out of hours as required. Other desirable but not essential experience: Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential. Experience within the heritage sector and listed buildings advantageous. COMPETENCIES, SKILLS & BEHAVIOURS Competencies Agility Innovation Customer & People Focus Ownership & Accountability. Skills Communication with Impact Technical Excellence Problem Solving & Analytical Thinking Organisational Understanding & Awareness. Behaviours Continuous Learning Integrity Explore & Act Kindness & Resilience. DEMONSTRATABLE PRE-REQUISITES Clean, valid driving license (essential). WHY INTELLIGENT COUNTING? Be part of a dynamic and innovative global organisation. Competitive compensation and benefits package. Opportunities for career growth within our expansive portfolio. Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel. ADDITIONAL INFORMATION LOCATION Remote The position is based in the UK. SALARY £30,000–£35,000 per annum plus company car, phone, and laptop. BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 5% ER Life Assurance 4x base salary Private Health Insurance Cashplan Option to join the CSI Employee Share Purchase Scheme Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle scheme Discounted gym membership Discounted high street retailer scheme Employee funded benefits, such as dental insurance, will writing services etc. MUCH MORE THAN A BENEFIT Internal Learning & Development programmes Internal Mentor programme Employee Assistance Program (EAP) and Mental Health First Aiders to support you Jonas Europe & Jonas Global networking events (GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group. OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!