Freelance Customer Support (Dutch/Polish & English / Remote / Europe Time)
WFA Digital Insight
Sammedia’s part‑time Customer Support opening is tailored for multilingual talent who thrive in a fully remote environment. The role leans heavily on real‑time communication—chat, email and inbound/outbound calls—so fluency in Dutch, Polish and English isn’t just a checkbox; it’s the core of the daily workflow. What makes this posting distinct is the explicit European‑time‑zone window (9 AM‑6 PM) coupled with a three‑hour daily commitment, offering a structured schedule that many freelancers struggle to find. Candidates should note that the position starts part‑time with the possibility of expanding to full‑time, meaning performance and reliability can directly influence future workload. The multicultural nature of Sammedia means you’ll be interacting with a diverse client base, requiring cultural sensitivity as much as technical know‑how. If you’re comfortable juggling multiple channels while keeping a friendly tone, this role provides a clear path to deeper involvement within an international team.
Job Description
Your mission
We are looking for a part-time customer care agent who will handle customer inquiries, resolve issues, and enhance overall customer satisfaction through effective communication.Your profile
Your responsibilities include managing customer interactions via chat, email, and inbound/outbound calls.
This role will initially be part-time, with the possibility of transitioning to a full-time position in the future, subject to availability and operational requirements.
Requirements
- Fluent in Dutch/Polish and English, additional will be added advantage.
- At least 1 year of relevant customer care experience
- Available to work according to approximate Europe time zone: 9:00 AM - 6:00 PM (Monday to Friday)
- Three hours per day
Why us?
- We are an international, dynamic, and multicultural company
- You have the ability to fully work remote
How to Stand Out
- Test your microphone and headset before the interview; clear audio is essential for a role centered on calls.
- Prepare concise examples of how you resolved tricky multilingual tickets in previous jobs.
- Highlight any experience with CRM or ticketing platforms in your resume and be ready to discuss specific workflows.
- During the interview, mention your typical European‑time‑zone availability to reassure the hiring manager you fit the schedule.
- If offered the part‑time position, ask about the criteria and timeline for potential full‑time conversion.
- Be wary of any request for upfront payment for equipment; Sammedia provides a stipend after hire.
- Show familiarity with remote‑work etiquette—regular check‑ins, clear written updates, and proactive communication.
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