Senior Customer Success Manager
WFA Digital Insight
Vantage’s platform sits at the intersection of cloud cost visibility and actionable savings, making the Senior Customer Success Manager a pivotal bridge between sophisticated engineering teams and measurable financial outcomes. The role isn’t a generic post‑sale hand‑off; it demands deep technical fluency with FinOps concepts and the ability to converse fluently with CTOs, VPs of Engineering, and DevOps leaders. Because Vantage’s clientele ranges from fast‑moving startups to established enterprises, the manager must juggle onboarding, continuous education, and strategic business reviews while feeding product feedback directly into the engineering pipeline. Candidates who combine strong communication, a bias for action, and genuine empathy for complex infrastructure challenges will find this position uniquely rewarding.
Job Description
About Vantage: At Vantage, we're passionate about building a cloud cost transparency platform that helps enable everyone – from developers to enterprises – analyze, report, collaborate on and optimize their cloud infrastructure costs. Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked together at DigitalOcean, they are taking their combined knowledge to build and scale the Vantage platform. Together we are a high output team of ~55 employees based out of New York City (but embrace a remote-friendly lifestyle). Our current customers include Square, Circle CI, Metronome, Decagon, Temporal and many more. Vantage is also well capitalized and backed by outstanding top-tier investors including Andreessen Horowitz, Scale Ventures, Matthew Prince (Co-Founder, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others. About the Role Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings. This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises. Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you.
What you Will Do
- You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve - Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution - Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption - Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
What We're Looking For
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS - A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals - Previous experience with FinOps Cloud Cost Management solutions - You have a bias for action and believe in continuous development, ambiguity is in your comfort zone - Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts - Strong emotional intelligence and the ability to empathize with customers - A kind person
Bonus Points
- Monitoring and observability expertise - One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer - One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader - Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.) - Relevant Data Visualization / financial product experience Pay & Benefits The estimated annual US base salary range for this role is $140,000 - $160,000.
How to Stand Out
- Highlight any FinFinOps certifications or cloud‑platform credentials prominently on your resume.
- Prepare a concise case study that shows how you helped a previous client reduce cloud spend or improve cost visibility.
- During interviews, be ready to discuss specific technical onboarding challenges you’ve solved for engineering teams.
- Demonstrate empathy by sharing how you’ve translated complex data into actionable recommendations for non‑technical stakeholders.
- Research Vantage’s current customer list and be prepared to articulate why their platform would benefit those organizations.
- When discussing compensation, reference the published salary range and be clear about your expectations for equity and remote‑work benefits.
- Watch for vague descriptions of support responsibilities; ensure the role’s focus remains on strategic success rather than purely technical support.
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