Strategic Solutions Engineer, East

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role Decagon is looking for a Strategic Solutions Engineer, a foundational technical hire who will help shape the future of our AI-powered solutions in the enterprise space. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will serve as a technical advisor and trusted consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. Your background looks something like this - 4-6 years of customer facing experience in a sales engineering (pre-sales) role - Partner with Account Executives to discover and qualify solutions that lead to strong return on investment for your customer - Create and architect generative AI experiences for our customer’s end users - Develop custom demonstrations using the Decagon platform tailored to a customer’s specific needs and value - Communicate complex technical concepts clearly to diverse stakeholders, including C-level decision makers, business users, and engineering stakeholders - Strong interpersonal and teamwork skills - Functional understanding of GTM systems and workflows Even better if you have - 2+ years of AI sales engineering experience - Experience in a high-growth startup environment Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

• Build a mini‑case study showing how you used Excel to model a go‑to‑market (GTM) forecast for a conversational‑AI rollout (e.g., projected ARR, adoption curve, churn). Include the actual spreadsheet (or screenshots) in your portfolio and be ready to walk interviewers through the assumptions, formulas, and visualizations you used.
• Demonstrate familiarity with Decagon’s platform by creating a short (2‑3 min) demo video: integrate a public API (e.g., OpenAI or a sample chatbot) into a mock “customer‑service” flow, then map each step to a GTM metric (lead generation, conversion, NPS). Highlight how you’d position this solution to a target vertical like fintech or health‑tech.
• Tailor your resume to the “Strategic Solutions Engineer” language: list concrete achievements such as “Designed GTM playbook that accelerated AI‑agent adoption by 42 % for a $5 M SaaS client” and quantify outcomes with numbers (%, $). Use keywords from the job posting—GTM, Excel, solution architecture, ROI analysis.
• Prepare for scenario‑based interview questions that probe cross‑functional collaboration: rehearse a story where you partnered with product, sales, and engineering remotely to launch an AI‑driven feature, describing communication tools (Slack, Asana, Miro), decision‑making cadence, and how you kept stakeholders aligned across time zones.
• Research Decagon’s recent funding rounds and flagship customers (e.g., Cash App, Oura). In your interview, reference a specific challenge those brands face (e.g., scaling SMS support) and propose a concise GTM strategy that leverages Decagon’s AI agents, backing it with an Excel‑driven ROI model. This shows market awareness and proactive thinking.
• When discussing compensation, cite market data for remote Strategic Solutions Engineers in the AI SaaS space (e.g., base $130‑150 k + 15‑20 % bonus, equity grants). Frame your ask around the value you’ll deliver—e.g., “Based on my track record of driving $10 M ARR in new verticals, I target a total compensation package of $180 k to align incentives with Decagon’s growth goals.”