Supply Chain Program Manager: Inbound
Job Description
About the Role
- -----------------
This role is ideal for an experienced supply chain or operations program manager who enjoys solving practical problems, improving established processes, and seeing the direct impact of their work. You will manage vendor-facing programs, customs and duty workflows, commercial documentation, and invoice validation while helping Hinge Health deliver products to members on time.
What You'll Accomplish
- -------------------------
In your first 3 months
Take ownership of the existing inbound process and establish clear operating rhythms, responsibilities, and escalation paths.
Build strong working relationships with international vendors, the customs broker, logistics partners, and Hardware Operations stakeholders.
Review inbound product flows, customs and duty requirements, HS-code usage, commercial documentation, and invoice-validation practices.
Identify the highest-impact process gaps and risks affecting product timing, cost, documentation quality, or vendor execution.
Establish regular reporting on inbound status, exceptions, documentation issues, and actions required to keep products moving.
In your first 6 months
Manage the end-to-end inbound process for international products, from vendor coordination through customs clearance, receipt, and invoice validation.
Coordinate with vendors and the customs broker to resolve documentation, classification, duty, and clearance issues.
Ensure required commercial documents include accurate and relevant information, including appropriate HS codes and supporting details.
Validate invoices against agreed pricing, shipment information, and supporting documentation, escalating discrepancies to the appropriate stakeholders.
Partner with logistics and Hardware Operations to improve inbound handoffs, reduce avoidable delays, and maintain reliable product flow.
Track vendor performance and recurring operational issues, then drive practical corrective actions with internal and external partners.
In your first year
Enhance the scalability, consistency, and visibility of Hinge Health's inbound operating process as product and vendor needs evolve.
Develop and maintain clear process documentation, operating procedures, and controls for inbound execution, customs and duties, and invoice validation.
Identify opportunities to reduce cost, improve vendor performance, and increase predictability across the inbound supply chain.
Lead cross-functional initiatives that strengthen supply chain operations and support new product or hardware programs.
Travel locally to vendors when needed to strengthen partnerships, understand operational constraints, and resolve issues at the source.
Who You Are
- --------------
You are a practical problem solver who can move between strategic process improvement and detailed day-to-day execution.
You build trust with vendors and internal partners, communicate clearly, and drive accountability without relying on formal authority.
You take ownership of outcomes, follow issues through to resolution, and use data and operating details to make sound decisions.
You are energized by visible impact and enjoy improving real-world systems rather than working only at a theoretical or reporting level.
Basic Qualifications
- -----------------------
Experience managing cross-functional operational processes from vendor coordination through inbound receipt and invoice validation.
Preferred Qualifications
- ---------------------------
Familiarity with ISO 13485 or similar quality-management systems.
Experience negotiating vendor contracts or pricing, or implementing cost-reduction initiatives.
Experience with ERP or warehouse management systems, such as NetSuite or similar tools.
Proficiency with Excel or similar tools for operational tracking, analysis, and reporting.
Familiarity with Linear or comparable project-management tools.
Mandarin fluency and experience communicating with vendors or teams in Asia.
Salary Range
- ---------------
Please note that the salary range is a guideline, and individual total compensation will vary based on factors including qualifications, skill level, competencies, and work location.
The annual salary range for this position is $116,00 to $159,500 + equity
About Hinge Health
- ---------------------
With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences, and costs to help people move beyond their pain.
The platform addresses a broad spectrum of MSK care, from acute injury to chronic pain to post-surgical rehabilitation, through personalized, evidence-based care.
As the preferred partner to 60+ health plans, PBMs, and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers.
The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.
Learn more at ++hingehealth.com++.
What You'll Love About Us
- ----------------------------
Modern life stipends: Manage your own learning and development.
Grow with us: Access discounted company stock through our Employee Stock Purchase Plan (ESPP) with easy payroll deductions.
Culture \& Engagement
- ------------------------
We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state, or local law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you need assistance or an accommodation due to a disability, please reach out to your recruiter.
By submitting your application, you acknowledge that we use your personal data as described in the ++Hinge Health Personnel and Candidate Privacy Policy++.
Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@++hingehealth.com++" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [email protected]++.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.