Support Engineer (AMER)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g.

• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL).

• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

• ESOP Every team member receives ESOP (equity ownership) in the company.

• Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
• Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.

• Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
• Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

• ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship.

• Make sure to highlight your experience with SQL and Linux in your application, as these are key skills for the Support Engineer role.
• Be prepared to provide specific examples of times when you had to troubleshoot complex technical issues and how you resolved them.
• Familiarize yourself with Supabase's products and services, and be prepared to ask informed questions during the interview process.
• Showcase your ability to work independently and manage your time effectively, as this is a fully remote role.
• Consider creating a portfolio or GitHub repository that demonstrates your technical skills and experience, as this can be a valuable asset in the application process.
• Don't be afraid to ask about the company culture and values during the interview process, as this can give you a sense of whether you would be a good fit for the team.