Support Engineer (AMER - Weekends)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g.

• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL).

• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

• This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.

• ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
• Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
• Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.

• Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
• Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

• ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship.

• Prepare a concise demo of a complex PostgreSQL query you solved, highlighting the problem, approach, and outcome.
• Include any Excel dashboards or reports you built for support metrics in your portfolio; they showcase analytical ability.
• During the interview, mention specific GitHub Issues you’ve handled and how you communicated resolutions.
• Emphasize weekend availability and how you structure your work‑day to stay productive during off‑hour shifts.
• Ask about the team’s preferred tools for internal ticket tracking and documentation to demonstrate readiness to integrate quickly.
• When negotiating, reference the equity component and technology allowance as part of the total compensation package.
• Watch for vague descriptions of on‑call duties; clarify expected incident response times and escalation paths early.