Support Engineer (APAC)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g.

• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL).

• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

• ESOP Every team member receives ESOP (equity ownership) in the company.

• Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
• Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.

• Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
• Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

• ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship.

• Ensure you have a strong foundation in SQL, particularly PostgreSQL, and be prepared to discuss complex queries and database concepts.
• Highlight any experience with Linux/Unix operating systems and command line tools, as these are crucial for the role.
• Familiarize yourself with GitHub Issues and Discussions, and be prepared to discuss how you would manage and respond to user feedback and support requests.
• If you have experience with JavaScript frameworks or Node.js, be sure to mention this, as it's a desirable skill for the position.
• Prepare examples of times when you had to troubleshoot complex technical issues and explain them in a simple, non-technical way.
• Show enthusiasm for Supabase's mission and products, and demonstrate how your skills and experience align with the company's goals.
• Practice explaining technical concepts to non-technical users, as this is a key part of the support role.