Support Engineer (EMEA - Weekends)
WFA Digital Insight
Supabase’s weekend‑focused Support Engineer role is a rare blend of deep technical help and rapid‑response culture. Because the team operates on a 4‑day, 10‑hour shift covering EMEA evenings, candidates must thrive when most of the world is offline, providing developers with timely fixes that keep open‑source projects moving. The position sits at the intersection of support, product, and growth, giving engineers direct visibility into how real‑world issues shape the platform’s roadmap. Working remotely with a globally distributed crew means you’ll collaborate across time zones, use GitHub Issues as a primary channel, and often create internal tools to streamline repetitive queries. If you enjoy turning complex SQL puzzles into clear answers while juggling a weekend schedule, this job stands out.
Job Description
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: - Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL).
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
- This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
- ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are.
- Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
- ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship.
How to Stand Out
- Prepare a short demo of a complex PostgreSQL query you solved, highlighting your debugging process.
- Familiarize yourself with Supabase’s GitHub repository and recent Issues to discuss real examples during the interview.
- Emphasize any experience building internal tools or scripts that improved support efficiency.
- Highlight your comfort with weekend shifts and how you manage work‑life balance across time zones.
- When negotiating, ask about the size of the ESOP grant and the tech allowance details.
- Watch for vague promises about “flexibility” that conflict with the required weekend coverage; clarify shift expectations early.
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