Tech Manager Operations
WFA Digital Insight
Trafilea’s Tech Manager Operations sits at the intersection of AI‑powered automation and traditional IT Ops, a rare blend that few e‑commerce groups offer. The role isn’t about keeping the lights on; it’s about rebuilding the entire incident‑response engine with tools like n8n and GPT, then turning metrics such as MTTA and MTTR into competitive advantages. Candidates will report directly into a globally distributed tech leadership team and will be expected to hire and mentor a fast‑growing ops squad. Success will be measured in concrete business outcomes – conversion rate lift, revenue impact, and reduced downtime – making the position a clear pathway to influence both technology and bottom‑line results.
Job Description
About Trafilea Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands. With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands. We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint. Why Trafilea We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. 🚀 We build and scale our own brands. 🦾 We invest in AI and automation like few others in eCom. 📈 We test fast, grow fast, and help you do the same. 🤝 Be part of a dynamic, diverse, and talented global team. 🌍 100% Remote, USD competitive salary, paid time off, and more. Job Responsibilities You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue). This is not a maintenance role. This is a build & scale role . You will: Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows) Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale Build and scale a high-performance Tech Ops team (2–5 hires per quarter) 5+ years leading IT Operations / Tech Ops teams in high-scale environments (e-commerce, SaaS, or similar) 3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical) Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar) Hands-on experience managing incident management systems, service desks, and escalation processes at scale Experience working in fast-paced, high-growth environments with constant prioritization changes Strong understanding of business impact of tech (conversion rate, revenue impact, downtime cost) Proven experience building or scaling teams (hiring, structuring, performance management) Experience working with KPIs, dashboards, and data-driven decision making Strong communication skills with the ability to interact with technical and non-technical stakeholders Advanced English level (you’ll work with global teams.
How to Stand Out
- Highlight any automation projects you built with n8n, Zapier, or custom scripts; include links or screenshots in your portfolio.
- Prepare concrete examples of how you reduced MTTA or MTTR in previous roles; quantifiable results resonate with interviewers.
- Demonstrate familiarity with AWS services (EC2, RDS, VPC) during the interview; a brief architecture diagram can set you apart.
- Emphasize your experience hiring and scaling teams; be ready to discuss your hiring philosophy and performance management approach.
- Practice explaining technical incidents to non‑technical stakeholders; clear communication is a core expectation for this role.
- Research Trafilea’s consumer brands and be prepared to discuss how operational improvements could impact their e‑commerce performance.
- When negotiating, reference the remote‑work stipend and professional development budget as leverage for a comprehensive compensation package.
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