Technical Service Engineer

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Summary The Technical Service Engineer provides customers with expert technical support and product knowledge. Working closely with the Sales Engineers, the role advises customers on product applications, resolves technical issues, conducts routine testing visits and supports the management of existing opportunities. The role is the first addition in a growing team as the UK product line expands. The role does require a large degree of independent work. Duties and Responsibilities Provides technical support to our Sales Engineers and Customers. Provides technical training at customers. Visits clients and prospects together with the Sales Engineers. Identifies new growth opportunities in the business area and provides the technical support to acquire these. Initiates and supports new product launches. Gives feedback on product performance to Headquarters and has an important role in the development of new products. Takes a leading role in “Technical” driven activities. Interprets and communicates laboratory results. Knowledge and Education You have a sound education in chemistry or a technical background in fluid management with ideally at least 1-3 years of relevant experience in the metalworking industry Have experience within a customer facing role and be able to communicate to all levels of personnel from shop floor to senior management; You have a can-do mentality and strong analytical skills to make quick decisions and understand consequences; You can work well independently and are highly communicative; Fluent in English The area this position will cover is the whole of the UK mainland Additional notes Competitive salary and commission schemes. Company van, smartphone and laptop computer are provided. Position will be based in designated area. Very Frequent travel inside the country (sales area) is required including regular overnight stays. Incidental traveling across Europe could be required. Working at DuBois means that you are part of an American company, where continuity is of paramount importance. Collaborate in a professional manner in an informal, no-nonsense environment where open communication predominates. You also have plenty of room for personal development and entrepreneurship. Furthermore, we know excellent terms of employment. DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

• Highlight any hands‑on experience with fluid‑management or metal‑working equipment in your CV; concrete examples win interviews.
• Prepare a short case study showing how you resolved a technical issue on‑site, focusing on the steps you took and the outcome.
• Demonstrate Excel proficiency by mentioning specific functions or data‑analysis tasks you’ve performed.
• Emphasise your comfort with extensive travel; include details of past roles that required frequent overnight stays.
• During interviews, ask about the feedback loop to headquarters – it shows you’re interested in influencing product development.
• When negotiating salary, reference the commission structure and ask how performance targets are set.
• Watch for vague statements about “remote work” that don’t specify equipment or stipend; clarify these details early.